and yet another encounter with a customer service rep
this was the rest of our live chat conversation
once joel and i reached an impasse with no solution:
Joel: Still with me?
Me: yes
Joel: Will there be anything else I can assist you with?
Me: no, thank you anyway
Joel: I’m hoping that this matter will not involve my eagerness to help you.
Joel: Hope you had a great rest of your day.
(somehow i really had hoped that joel would have involved his eagerness to help me…)
—
“patience is the calm acceptance that things can happen
in a different order
than the one you have in mind.”
― david g. allen
I didn't have my glasses on.... 
Hope it all gets settled, Beth.
I thought of today’s Pearls Before Swine: http://www.gocomics.com/pearlsbeforeswine
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don’t think it’s going to happen, but worth a try. love the cartoon )
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I wonder if Joel says things like that thinking people aren’t listening…..
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that was kind of my theory too )
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Joel does not entirely grasp the entire reach of his words, I think, Beth.
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yes, you may be right –
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You are late this morning, what happened? On the phone with a customer service rep? Oh, this thread could get me started…. have a wonderful day. It’s the dash which is important. Peace.
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ironically, technical difficulties )
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I am running behind as well… mostly get up and go issues… it’s all good.
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Oh, the stories I could share… Don’t know where you got the ape, but he’s perfect! And count your blessings. At least you got to not have your problem solved by an oxygen-breathing being. I always get a canned message, at least for the first half hour…
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yes, communicating live a living being is always a bit better
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Lol!!! I think I’ve talked to “Joel” myself
>
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he really gets around –
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I love the photo and relate to the frustration. I think what I dislike the most is getting caught in the web of automated directions. If you want _____ press or say ______.
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Yes, always better to talk to a human –
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Sort of the antithesis of customer service.But Joel’s probably being honest:)
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Yes, I’m sure he is –
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Something is wrong with Joel.
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I’m not sure we were on the same page-
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Poor Joel….whose real name probably isn’t Joel.
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Yes-
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Without patience you can only speak to a real live person.
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patience is key
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…anything else? Apparently Joel didn’t assist much in the first matter.
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no, this was a dead end for me. onward!
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If only there was a gorilla on the other end of the line! 🙂
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it would be so much easier!
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It almost sounds like some technical robot badly translated what Joel had to say.
As someone who has spent almost 30 years in jobs that involve customer service, I am so disappointed when I hear these stories. And yet I’m not surprised. Thank goodness you have patience. It’s a shame that you need it when you’re supposed to expect to be served, not deserted to fend for yourself.
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yes, it is always disappointing. for some reason, i always start out thinking things can be easily resolved, once i explain…
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Great picture, funny original words by you. The quotation was great to sum it all up, Beth.
I like to give feedback when they call me after their round-about attempts to please me, the customer. There are some great service people out there. 🙂 I could tell you of two who were great and only one who stands out as very disappointing.
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thanks, robin. i always see it as a roll of the dice )
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Nuts! You’ll be fine in the end, regardless of Joel’s enthusiasm or lack of or whatever, because you are STILL HERE. You go girl 🙂 Love your spirit, Beth.
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woo-hoo! thanks, liz –
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oh, the stories we can tell about customer service attempts and survey calls…etc., etc., and so forth…I love being told the call may be monitored because I come alive then and have some real fun!!!
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yes, something about that triggers a whole other level of experience )
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What a fantastic quote! I am going to focus on that instead of falling into the pit of “Why haven’t we learned to communicate better on this planet?” I am shaking that off.
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😺
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I always imagine the “Joels” of the CS world playing a video game while half-listening to my pleas for assistance. Hope it worked out.
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yes, you could very well be right. thanks )
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Ha! What? I’m hoping that wasn’t what he really meant to say.
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I know!)
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Me: “Do you even know what you mean to say?”
Joel: “Why do you say that I am mean?”
Me: “Gaaaah!”
“Click!”
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hahahahaha
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https://expecttheexceptional.wordpress.com/2016/09/08/customer-service-in-difficult-situations/ Let me know what you think about this article if you get a moment please. Thanks!
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