while recently at my friend’s lake house
we made this beautiful puzzle
of Michigan’s Upper Peninsula
she purchased during her recent visit to the northern regions
beautifully made of wood, precision cut, and challenging
but together we managed to complete the puzzle
except
for one piece
that I tried to jam in
I broke it
our ‘gluer’ didn’t put it back together quite right
so we accepted that it was finished without it
but I felt bad
so I wrote to the company
to see if they could possibly replace the piece
I took photos of it and where it was supposed to be
always worth a shot
the artist who made the puzzle
also the company owner
said she would replace it
(talk about customer service!)
I thanked her
excitedly waited for the piece to arrive
within days it showed up at my house
what should arrive at my house
all the way from the upper peninsula
but an entire puzzle
at no charge
from the artist herself
as her and her husband
are the small business owners
of their own family owned company
she is a Ukranian artist
who makes the puzzles
among many other things
he is an American veteran
I was so amazed by their kindness
that I’d like to publicly thank them here
by sharing a connection to their business
I will certainly buy puzzles from them myself
thank you again for reminding me
that there are wonderful people out there in the world
and for your beautiful work
(all links are below)
Artist, Kateryna Nelson
https://www.facebook.com/artfactorytwinportsWIMNMI
https://www.artfactorytwinports.com/shopall
https://www.etsy.com/shop/ArtFactoryTwinPorts
Gwinn, MI, United States
artfactorysuperior@Gmail.com
—
“customer service is an opportunity to exceed your customer’s expectations.”
-John Jantsch
*John Jantsch is an author, speaker, and marketing consultant who specializes in assisting small businesses. He is the author of Duct Tape Marketing, The Referral Engine, and The Commitment Engine.
I didn't have my glasses on.... 