Category Archives: customer service

stamped.

Standard

  a notice recently arrived 

telling me the stamps i’d ordered online

 from the post office this past summer

were finally arriving in my mailbox

it had been so long

 i’d forgotten about them

told me what day they’d be delivered 

then they weren’t there

even though

they were marked as ‘delivered’ online.

they were not there all week

went to the post office

i have the nicest mailman in the world

but wanted to see if they could find them

woman at the desk

said i had to request a refund on their website

after navigating through

using the tracking code

filling in all the blanks 

it responded

“not eligible for refund as it was not insured.”

read it a couple of times

wait, wasn’t it coming from them to me?

weren’t they the post office, the ones who i was buying them from?

weren’t they supposed to deliver them to me?

wasn’t that their one job?

my mailman said he’ll check all the boxes nearby 

but i fear they are lost in the abyss.

next time i’ll ask them to please insure their own product before trying to send it to me using their services.  

“and then she had to fill out so many forms she forgot why she had come and what she had left behind.”

-amy tan

no mo’ venmo.

Standard

vs.

coming up on the 4-month mark

of an ongoing battle with venmo

can’t even begin to tell the story in short form

 truly the perfect storm of events.

after talking, live chatting, and e-mailing

landon, santiago, elizabeth, miguel, ren, sacha, and abby

i won’t say which low-budget model above

most resembles me in the match

but i will say there is no doubt i am winning.

p.s.

i wonder if team venmo is posting a blog today

with our pictures

saying there is no doubt they are winning.

“i don’t like customer service because i don’t believe the customer should have to pay and help out too.”

-jarod kintz

 

less not more.

Standard

i wish this option was available.

after noticing that my bill had made a huge monthly rate leap

it was time for yet another wacky interaction with my cable provider

the rep was very friendly as he told me

that my old rate was purely promotional

 it had expired without notice

and was no longer available

i then told him that in that case

i’d like to cut back on my service

to restore it to a more reasonable (yet still crazy) rate

he offered to get right to work for me

to find a happy solution to my problem

after thanking me often

during my 37 minutes of insane hold music

my rep came up with my new rate

 i laughed out loud when he quoted me a price

that was actually higher than the one

i was calling about when we began

 he quickly and politely explained

that he had provided me with their premier package

adding in home security, a landline, voice controls,

and i think something to do with walking my cat

(none of which i requested)

 he also told me that he had used

their new state of the art billing service

(why it took so long)

which is very finely tuned

to review my bill and only charge me

based on the channels and services i use

offering me the best possible deal available

i reminded him that i had actually called

to eliminate channels and extra services

and to pay less not more

he politely went back to work on my issue

after a lot more hold music

i eliminated my useless channels and services

declining the best deal in the universe

even after he warned me i would be giving up things such as:

the rodeo clown channel, the quilting channel, and the watching paint dry live channel

i held my ground

and finally

in a twist of fate and luck and cable math

i somehow ended up back at

the special no longer available promotional rate

that i had requested to return to when we started .

“the real problem is not whether machines think but whether men do.”

-b. f. skinner 

 

 

 

image credit: gadgetpage.info