Tag Archives: service

Aug25

no mo’ venmo.

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vs.

coming up on the 4-month mark

of an ongoing battle with venmo

can’t even begin to tell the story in short form

 truly the perfect storm of events.

after talking, live chatting, and e-mailing

landon, santiago, elizabeth, miguel, ren, sacha, and abby

i won’t say which low-budget model above

most resembles me in the match

but i will say there is no doubt i am winning.

p.s.

i wonder if team venmo is posting a blog today

with our pictures

saying there is no doubt they are winning.

—

“i don’t like customer service because i don’t believe the customer should have to pay and help out too.”

-jarod kintz

 

Jun9

wha?

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after working hard all day
without taking a break to eat
 tired and hungry and looking for the easy way out
i decided to just drive through the closest place
to get food to eat on my way home
 trying to eat something healthy
 was a quite a challenge based on the menu
ordered a small wrap without sauce and unsweetened iced tea
they repeated my order to me
i confirmed it and paid
got my order
slipped back into traffic and headed off
only to quickly discover
much to my dismay
they had actually
added extra sauce, a sugary fake honey mustard sort of thing to my wrap
and poured me a fully-sugared iced tea
was this a trick?
had i asked for my order in some other language that i was unaware of ?
did yes actually mean no?
was i a horrible communicator?
did i appear to need a sugar boost?
too tired and too much traffic to go back
but one of us in the equation was clearly confused
and perhaps both.
—
“the single biggest problem in communication is the illusion that it has taken place.”

-george bernard shaw

—
image credit: pinterest

 

Apr3

dequindre cut.

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working together on a community cleanup project at *the dequindre cut in detroit

on a day filled with helping hands

larger than life art

walkers, runners, bikers, dogs and blue skies.


*the dequindre cut greenway is an urban recreational path in downtown detroit that opened to the public in May of 2009. … formerly a grand trunk railroad line, the dequindre cut is a predominately below-street level 2 mile long greenway with separate lanes for cyclists and pedestrians. 

—

“if your support the community, they will support you.”

-jerry greenfield

—

dequindre-cut, detroit riverfront conservancy

Aug5

bagels.

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IMG_0289

imagine my surprise

when i went into a tim horton’s

to

order a dozen bagels

of a random variety

and

after the counter person put them into a bag for me

a random worker

from the drive-through section

stormed up

yelling out

“my customer wants a plain bagel and that’s the last one!”

and proceeded to try to reach into my bag to retrieve it.

all i could say was

“hey, those are the bagels that i just bought!”

and

she stopped

with her hand in mid-air

and

looked around

at all of us

standing in front of the counter

and

went back to the drive-through

without another word

and

without another plain bagel

and

i wondered if that had really just happened.

yes, yes it had.

—
“i’ve said this before, and i say it again.

bagels can be an enormous power for good or for evil.

it is up to us to decide how we will use them.”

-daniel pinkwater

Feb22

any news?

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IMG_4706

i’m at war

with my

newspaper delivery service

and

the person

who delivers it

that i never see.

even when he is bad

throws it in a puddle on my driveway

on the hell strip near the street

somewhere in my garden

i appreciate him

and his delivery service.

i never complain

and

always tip him

no matter what.

i love the newspaper

love to hold it in my hands

take my time reading it.

cut things out of it

share stories.

it’s now only delivered 3 days a week

but recently

for some reason

it comes sporadically.

for 3 weeks it was missing on thursdays

then i got 2 copies on the next thursday

but it was missing on that friday

then on a sunday

the three delivery days are:

thursday, friday, sunday.

i always call

looking for it

they always credit me

but what i really want

is to just have it delivered

for those 3 days.

they are always kind

they never can figure out

the reason for the inconsistency.

it’s the same paper guy.

my house has never moved.

it’s the same 3 day schedule it’s been for 2 years.

every day

the sun still

comes up in the morning

and

sets in the evening.

is there something i’m missing?

just wondering.

—

i’d  just like to be treated like a regular customer.

– elvis presley