Aug15

superior service.

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while recently at my friend’s lake house

we made this beautiful puzzle

of Michigan’s Upper Peninsula

 she purchased during her recent visit to the northern regions

 beautifully made of wood, precision cut, and challenging

but together we managed to complete the puzzle

except

for one piece

that I tried to jam in

 I broke it

our ‘gluer’ didn’t put it back together quite right

so we accepted that it was finished without it

but I felt bad

so I wrote to the company

to see if they could possibly replace the piece

I took photos of it and where it was supposed to be

always worth a shot

the artist who made the puzzle

also the company owner

said she would replace it

(talk  about customer service!)

 I thanked her

 excitedly waited for the piece to arrive

within days it showed up at my house

 what should arrive at my house

all the way from the upper peninsula

but an entire puzzle

at no charge

from the artist herself

as her and her husband

are the small business owners

of their own family owned company

she is a Ukranian artist

who makes the puzzles

among many other things

 he is an American veteran

 I was so amazed by their kindness

that I’d like to publicly thank them here

by sharing a connection to their business

I will certainly buy puzzles from them myself

thank you again for reminding me

that there are wonderful people out there in the world

and for your beautiful work

(all links are below)

Artist, Kateryna Nelson

https://www.facebook.com/artfactorytwinportsWIMNMI

https://www.artfactorytwinports.com/shopall

https://www.etsy.com/shop/ArtFactoryTwinPorts

artfactorytwinports.com

Gwinn, MI, United States
artfactorysuperior@Gmail.com

—

“customer service is an opportunity to exceed your customer’s expectations.”

-John Jantsch

*John Jantsch is an author, speaker, and marketing consultant who specializes in assisting small businesses. He is the author of Duct Tape Marketing, The Referral Engine, and The Commitment Engine.

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83 responses »

  2. A beautiful story, Beth
    “There are no extra pieces in the universe. Everyone is here because he or she has a place to fill, and every piece must fit itself into the big jigsaw puzzle.” ~ Deepak Chopra

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  6. Wow! It is a beautiful puzzle! And such great customer service!!! I love wooden puzzles. I still have two that I received when 2-4 years old, of course smaller than this one. And for sure, there are many wonderful people in the world, and I highly suspect you are one of those! I loved this post. Have a wonderful day!

    Liked by 1 person

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      • I went to their website, and was browsing through the items they sell when I saw the perfect gift for my brother and his girlfriend. They met while on vacation in Iceland to see the Northern lights. When were together we play pinochle, but when their by themselves they play cribbage (and other games I’m sure). So, when I saw a Northern Lights Cribbage board, I knew it was the perfect gift for them. Thanks for informing me about this great company.

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  31. what a truly heart-warming experience. wonderful. proves to show how great most ppl are when we ask nicely.
    i had a ‘similar’ joy yesterday. invited a friend for lunch and we talked about the glorious cone shaped white hydrangeas forming a hedge of the garden. i said to my friend: i wish i could have 3 of the blooms because they’d fit nicely with what i have planned for the altar decoration for next Sunday…. dare i asking?
    i went in and dared. the woman serving immediately said: i couldn’t allow that to everyone but you may and she took out a pair of scissors from under the counter and sent me ‘cutting’. i’m SO thankful for such small kindnesses.

    Liked by 1 person

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