a recent local happening:
2 customers came in and ordered pretzels from a chain store located in the mall. after they left, one noticed she had been given the wrong dipping sauce. when they returned to the store, they were told they would have to pay for a new dip because they had eaten part of the other one. they began arguing and later told police an employee had thrown nacho cheese dip at them. one of the women and a mall cop were hit in the face and chest with nacho cheese. the women then tried to climb over the counter, a ‘scuffle’ broke out, and the nacho cheese machine was knocked over and broke.
in response to this incident, the company offered a ‘free dipping sauce day’ at all of its 12 locations in an effort to make things right after the brawl. the ceo of the company issued an apology and traveled to the store to provide ‘extensive guest service training’ to its employees to ensure a similar situation would not occur again.
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I didn't have my glasses on.... 
ok…I thought I had heard everything – we are brawling over a dipping sauce now??? Heaven help our world! :-)
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i know, are there not greater things to worry about ?
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Wow, that is pretty twisted!
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indeed )
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Do servers not know he phrase “the customer is right”. The cost of a dipping sauce is so smal in relation to keeping good will.
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apparently not, which is why they are undergoing ‘extensive customer service’ training )
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All this over dipping sauce?
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yes, dipping sauce. what, does it seem just a bit over the top?)
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mmmm, a little bit ;) Some people
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Oh my
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Good for the employee for standing his/her ground. I’m sure they’ll be able to stand tall as they go to pick up their unemployment check.
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great point )
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People people people an their petty issues!
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it’s sad really, there are much bigger things to fight for in this world
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I agree that dipping sauce is great, but I don’t think I would start a brawl over it! People tend to get out of control so easily nowadays. It makes one afraid to complain about things.
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or be ready to jump over the counter and knock over the nacho cheese machine at a moment’s notice )
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Goodness. All that fuss and a nacho cheese dip machine is cut down in its prime. I can’t imagine the scene if they were arguing over spicy mustard dip.
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such a good point kate. what if a bacon ranch was involved? who knows what hell would break loose?
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I am swearing off pretzels, that’s for sure. Too risky.
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Wow.
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If I was the employee I would scream, “That’s not-cho cheese!” before throwing the cheese sauce at them. Hahahahaha…ok it was funny in my head.
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that’s funny i was thinking of something like that for my title of this post )
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It would have been too cheesy.
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hahahahahaha
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Having spent my life in food service, nothing about this story surprises me! LOL!
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i agree!
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Wow. Nothing like that has ever happened at our mall. Twisted indeed.
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get a pretzel chain store there and watch the fun unfold!
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Wow…how low can they go? Whatever happened to common courtesy and some semblance of civility? Sheesh! And to think they tacked the 80s with the “Me Generation” label. THIS is definitely what I believe to be the ‘super self-important, entitled to do what I want, anyway I want, screw everyone who isn’t of my mindset, I like to be in your face-about-it’ generation.
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a bit sad isn’t it?
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Thanks for sharing! That is sad and hilarious at the same time!
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i agree, the sad and funny parts are both because it’s true )
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Too funny!
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yes, and sad but true )
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Customer service? Where do they get these employees from?
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apparently, they need to screen people better before hiring and do a bit more training in what should be obvious but is not to everyone.
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And that pretzel looks like the peace sign!
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ironic isn’t it?
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It could be anything! Funny how people think! Thanks for your kind additions to my gumshoes’ post!!
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amazing, isn’t it? and i loved all of those old shows too –
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Also, clearly people have lost control of their senses to be so rude and in an uproar. Glad the Ceo knew how to calm the masses!
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so true )
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It could have been a lot worse, it could have been fruit
and then perhaps later a bananas at dawn contest :)
Sorry a bad joke but I couldn’t think of a decent cheese
dip one so hard luck :) lol
Andro
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hahahahaha – i like the banana duel concept )
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Yes those loaded bananas can be quite deadly ;) lol
Andro
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dont you just love the human race – if animals ever did a documentary on discovery channel about our social behaviour it would be considered too ridiculous to be true lol
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i know, and i never cease to be amazed )
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Now I want a pretzel.
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be sure to check your sauce before leaving the counter )
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