and yet another encounter with a customer service rep 

this was the rest of our live chat conversation

once joel and i reached an impasse with no solution:

Joel: Still with me?
Me: yes
Joel: Will there be anything else I can assist you with?
Me: no, thank you anyway
Joel: I’m hoping that this matter will not involve my eagerness to help you.
Joel: Hope you had a great rest of your day.

(somehow i really had hoped that joel would have involved his eagerness to help me…)

—
“patience is the calm acceptance that things can happen

in a different order

than the one you have in mind.”

― david g. allen