during my recent visit to apple
i asked to sign up for a class
where i could ask questions
about my laptop
i was given this card to use to signup
after a quick scroll down and some box checking
i was registered for a weekend class
then
my cold took over
i needed to cancel
i used the card again
thought it would be an easy fix
but the only options i could find
were to confirm i was coming
or
to sign up for another class
i tried to call the store
but no one answered the phone
called the 1-800 number
but it redirected me to cancel
by using the same method i already was using
i decided that when i actually do make it to a class
my first question will be:
“how does someone cancel their attendance at your class?”
—
“there’s no limit to how complicated things can get,
on account of one thing always leading to another.”
- – e.b.. white
they sure dont make it easy do they? 😀
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maybe they do, but i’m not aware of it )
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Very Very True. Gone through such experiences with many different agencies – Options Press Button 1, Press Button 2, ……. Press Button 9, Press Button 10 …. I feel a poem forming in my mind!!
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get that poem going!
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Thanks for the inspiration. Started jotting down ideas, words and a few lines. See how it goes. Happy Friday.
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And the wash cycle continues until, your dirty washing is clean and pristine….. and then the computer bell in the washing machine will ring….. “ring..ring”
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❤
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I’ve often noticed snafus like that. Apple has gotten bad in recent years, as you pointed out. The question you proposed for your first one is a good one.
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I have a dear friend who is brilliant and works for them, and when I see her, I ask a million questions and she is patient, but it’s the day to day stuff that is challenging at times.
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If only we could still talk to a real person at times like these …
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I know –
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I guess they know you’re not there when you’re not there, Beth.
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It’s hopefully clear )
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The ‘easier’ we make things in life the more difficult life is becoming.
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I’m afraid so –
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Hope you’re feeling better!
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Try doing something within Google. After maybe 40 pages of wrong information, you give up. I had a question about YouTube Television. YouTube, being owned by Google, suffers from the same thing. After a half hour of looking I gave up.
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sad face
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I hope you feel better soon!
Sometimes I just yell into the phone, GIVE me a HUMAN! 🙂
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i feel so much better, and yes!!
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glad you are feeling better!
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All things tech are veryyyyyy complicated
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yes, for me, not so much for others )
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For most of our generation.
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On the list of things that drive all of us crazy.
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yes!!
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Hope you are up and about soon.
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back in action, thanks!
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Customer service? HA!
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i keep trying….)
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Bad UI/UX…
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)
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It is a wide-spread modern conundrum.
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’tis is
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Change to Microsoft maybe?
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i do like my apple stuff, but get frustrated at times when i can’t figure it out
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Don’t I know that – I have Microsoft for my laptop and an iPad, a smartphone by Samsung and nothing drives me (more) mad(er) than not ‘getting’ it, or ‘through’, or just can’t finish my stuff….
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i agree
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glad you are feeling better; and I guess it’s like a Chuck Norris joke – people don’t cancel Apple, Apple cancels you…
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that’s it!
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There is NO customer service with real people anymore…..horrible!
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yes, i wish there was more human contact –
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Sounds like they don’t want to let go of your money once they have it. Frustrating.
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It’s not that in this case, as the classes are free, but I’m not ute why it’s not more user friendly, or maybe it’s just me )
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Seems to me too like they left something out.
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