Tag Archives: tech support

Feb21

quick check-in, not so quick check-out.

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during my recent visit to apple

i asked to sign up for a class

where i could ask questions

about my laptop

i was given this card to use to signup

after a quick scroll down and some box checking

i was registered for a weekend class

then

my cold took over

 i needed to cancel

i used the card again

thought it would be an easy fix

but the only options i could find

were to confirm i was coming

or

to sign up for another class

i tried to call the store

but no one answered the phone

called the 1-800 number

but it redirected me to cancel

by using the same method i already was using

i decided that when i actually do make it to a class

my first question will be:

“how does someone cancel their attendance at your class?”

—

“there’s no limit to how complicated things can get,

on account of one thing always leading to another.”

  • – e.b.. white
Jul6

amy’s choice.

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oh, amy what have you done?

after a bit of an unexplained absence

and when rejoining us outside at her picnic

amy tells us that she was busy inside

setting her mother up with her old iPad

and is already feeling a bit of remorse and worry

that this choice may have created

a life-long need for her tech support

and round-the-clock calls to her

yearning for immediate answers

to the endless questions as to the subtleties and mysteries

contained within the world of apple products.

her brother quickly makes it clear

that he is hands-off

and is not in any way involved in this endeavor.

she speaks openly of her fear

while the only other things we know

that she is afraid of are mascots

though this new level of fear

may have even topped that.

we all reassure her that she is a good daughter for having done this

while at the same time privately harboring

our own personal doubts

about the potential risk/reward factor involved in her choice.

about 3 minutes went by

and this is a picture of amy re-entering her house

after she has been called in

to where her mother sits with her new iPad

and her first ‘question/glitch.’

she looks frightened and unsure of what awaits her inside.

 

—

“choices are the hinges of destiny.”

-edwin markham