Tag Archives: job

happiness expert.

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the following job title popped up on my alumni website

and made me curious to learn just what a ‘happiness expert’ is exactly.

now that I know, I think that my definition is a very different one

though you can never have too much happiness.

 

Happiness Expert

Full-Time Position
Description

We do more than just provide a software product to our campus partners. We provide a full experience to ensure their happiness and success, and you’ll be right there with them along the way as their own personal expert.

What You’ll Do:

  • Develop a lasting rapport with our campus partners, from coordinators to directors, deans to vice presidents, and beyond
  • Learn the unique needs and challenges of each campus that you work with and develop strategies that are centered around our solutions to address them
  • Manage the orientation process for campuses using our frameworks and learning outcomes, while infusing your own unique experiences
  • Help out our Happiness Allies by responding quickly and accurately to inbound conversations from our campus partners to answer their questions, complete with plenty of emojis and GIFs
  • Efficiently solve problems that users encounter by recreating them in a test environment
  • Ensure the quality and functionality of our software by completing user testing of new features, enhancements, and bug fixes (you’ll be the first to see all of the cool new stuff we’re building!)
  • Facilitate customer growth and success by staying up-to-date on current trends in higher education.
  • Created with Passion by Former Practitioners – We help student affairs professionals and student leaders on college and university campuses across the world create better communities, campus cultures, and student experiences. As former student affairs professionals and involved student leaders, we have a deep understanding of the industry and its most chronic problems. We’ve lived them! We’re growing fast, and would love your help making it happen!
Qualifications- You just might be our next Happiness Expert, if:

You have:

• Worked on campus as a student leader
• An intimate understanding of, and passion for, our software and the problems it solves
• An affinity for all things technology. You love to be the first to try out shiny new software
• An uncanny ability to develop and maintain relationships with your new best friends (aka our partner institutions)
• The desire and ability to work with all types of people, both on your team and with our campus partners

And you:

• Are a great listener, challenge the industry status quo, and question everything
• Have an open mind — you love trying new things, generating new ideas, and don’t mind failing
• Get excited by meeting and talking to new people, building relationships, and helping out
• Have an exceptional eye for organization in everything that you do
• Regularly self-reflect, practice self-awareness, self-motivation, and setting strategy
• Take joy and pride in setting and exceeding goals
• Are excited to push our growth forward!

“some cause happiness wherever they go,
some cause happiness whenever they go.”
-oscar wilde

dollar for dollar.

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when one local dollar tree store closed

my favorite enthusiastic manager

moved to the new location

and judging by my recent visit

he has not lost one bit

of his dollar store fervor and expertise.

this was a conversation between bob (the manager) and evelyn (my cashier) as i was checking out:

E: “bob, you’re really good at remembering all of the balloon numbers to ring up and knowing each one of them without looking.”

B: “well, i’ve been doing it a long time. once in a while a number will change or a new shape will come in, like a unicorn, but it’s part of my job to keep up with it.”

E: “when i worked at the grocery store, i knew all the prices for the cucumbers, the peppers and tomatoes. the easy ones”

B: “some are trickier, like avocados, and for some of those things you only see sometimes it’s harder to remember the all the plu’s.”

E: “it’s really a skill, bob. to be able to do that.”

customer john interrupts:

J: “hey bob – so this is where you’ve got up to – how are you liking the change?”

B: “hey, john. good to see you. it’s great. every day is great. i’m so lucky to be here.”

and how lucky is dollar tree to have bob as a manager?

a man who truly loves his job

 takes pride in all of it

is always smiling and helpful

knows exactly where every item in the store is located

and who happily learns the number for the new unicorn balloon.