while recently at my friend’s lake house

we made this beautiful puzzle

of Michigan’s Upper Peninsula

 she purchased during her recent visit to the northern regions

 beautifully made of wood, precision cut, and challenging

but together we managed to complete the puzzle

except

for one piece

that I tried to jam in

 I broke it

our ‘gluer’ didn’t put it back together quite right

so we accepted that it was finished without it

but I felt bad

so I wrote to the company

to see if they could possibly replace the piece

I took photos of it and where it was supposed to be

always worth a shot

the artist who made the puzzle

also the company owner

said she would replace it

(talk  about customer service!)

 I thanked her

 excitedly waited for the piece to arrive

within days it showed up at my house

 what should arrive at my house

all the way from the upper peninsula

but an entire puzzle

at no charge

from the artist herself

as her and her husband

are the small business owners

of their own family owned company

she is a Ukranian artist

who makes the puzzles

among many other things

 he is an American veteran

 I was so amazed by their kindness

that I’d like to publicly thank them here

by sharing a connection to their business

I will certainly buy puzzles from them myself

thank you again for reminding me

that there are wonderful people out there in the world

and for your beautiful work

(all links are below)

Artist, Kateryna Nelson

https://www.facebook.com/artfactorytwinportsWIMNMI

https://www.artfactorytwinports.com/shopall

https://www.etsy.com/shop/ArtFactoryTwinPorts

artfactorytwinports.com

Gwinn, MI, United States
artfactorysuperior@Gmail.com

—

“customer service is an opportunity to exceed your customer’s expectations.”

-John Jantsch

*John Jantsch is an author, speaker, and marketing consultant who specializes in assisting small businesses. He is the author of Duct Tape Marketing, The Referral Engine, and The Commitment Engine.